Our easy, 30-minute drive from the Cancun airport was made extra comfortable with cold towels and cervezas for the ride. On arrival, the check-in process was more about the ritual than the paperwork. Our stay began in the “Sanctuary” (a “barrier-free” space that served as a welcoming version of a hotel lobby) with more treats and a short orientation to the property. Then, to mark our arrival, we were asked to make a wish and toss a little gem into the water feature. Right away, you get a sense of the colorful whimsy permeating every Andaz Mayakoba experience.
The arrival experience at Andaz Mayakoba puts you in a vacation mood!
Throughout our entire stay, the staff was warm and welcoming, and we could truly tell that all Andaz employees love the resort, their team, and the guests! Andaz Mayakoba stays true to the Andaz brand, with artistic designs and colorful accents throughout the resort, following a Mayan-themed décor of local history. Featuring 214 guestrooms, including 41 suites, the resort boasts the highest number of beachside accommodations of all four Mayakoba resorts. Our visit was during a weekend of 83% capacity, but we never felt it! Guests were seen happily relaxing, there was never any anxiety about competing for services or attention, and it never felt crowded.
As with the other Mayakoba hotels, Andaz Mayakoba is divided into lagoon-side and beach-side rooms and suites with exceptional views. There are two pool areas on the property, again one on the Lagoon Side of the resort and a second on the Beach Side, just a minute’s walk to the beach. The beach with soft, white sand is awe-inspiring and was recently refurbished for the resort guests. We highly recommend booking an Oceanfront Studio, where you can (quite literally) step out of your private plunge pool onto the sand.
deluxe room
We recommend skipping the small Standard room and booking into a Deluxe category. At that level, the rooms share a similar footprint, and the upgrade comes down to location; this is where it helps that Andaz Mayakoba has so many beach-side rooms. As opposed to its neighbors who reserve the beach side for the higher-priced suites, Andaz is making the beachside accessible to more guests. Bathrooms are large with excellent natural light, but only a few higher-level suites have bathtubs; most rooms only have showers. Plenty of rooms with two double beds and connecting options make this a nice, flexible option for families. Also, a great draw for families, the kids club is complimentary!
Andaz Mayakoba offers four restaurants on the property, each offering its twist on local cuisine. Menus feature the tacos and guacamole you would expect. Still, we were pleasantly surprised to see other menu items like a delicious pepita mole, grilled octopus, snail ceviche, and the most incredible Castakan (fried pork belly). Casa Amate, the most formal of the dining options, is meant to replicate the flow of a dinner party at a friend’s home… a very well-traveled friend who hires a kitchen crew with an eclectic and internationally inspired skillset and selection of recipes! While Mayakoba guests can enjoy dining, spas, and activities at any of the four Mayakoba resorts, we recommend you try each of the restaurants Andaz offers first!
Of course, a relaxing beach vacation is not complete without a visit to the spa! Naum Spa, located on the Lagoon Side of the resort, offers its guests a unique experience. Rather than providing a menu of specific treatments, they offer massage, facial, and body rituals, which you can schedule for 75, 90, or 120-minute appointments. Each ritual is customizable for your needs and preferences and takes place in a private treatment room.
Each resort in Mayakoba is unique and has something special to offer. If you are looking for a trendy spot with great energy and traditional Mayan décor, Andaz Hyatt is an excellent choice! Get in touch with us to book your next vacation!
Through Virtuoso, our guests enjoy:
- Upgrade to the next room category on arrival, subject to availability
- Daily breakfast buffet for up to two in-room guests, served at Cocina Milagro
- $120 USD Resort credit per room, per stay, which can be used towards a professional photo shoot (4 photos per room, per stay; this option will take away the whole credit), Spa treatments, or meals in any of our four (4) restaurants. (not combinable, not valid on room rate, no cash value if not redeemed in full)
- Farewell gifts local to the region, such as an artisan craft or sweet treat
- Complimentary Wi-Fi
