Booking Policies and Professional Fees
Our team has traveled the world, building expertise in luxury hotels and custom itinerary management. We have cultivated strong relationships with premier travel partners, allowing us to offer exclusive amenities and VIP experiences.
As trusted advisors, we protect our clients’ time and investment by managing every detail and navigating an ever-changing travel landscape. We have found that proactive trip management is often as important as the planning itself.
Our professional fees reflect the time, expertise, and ongoing support needed to deliver a seamless experience. These fees allow us to maintain the high level of service our clients expect. We understand plans can change and, when appropriate, are happy to adjust or waive fees. Thank you for your trust, partnership, and understanding.
Hotel Only – No Booking Fee!
In our industry, we are unique in that we do not charge booking fees for Hotel Only requests. However, we reserve the right to charge professional fees in the following cases:
- Last-Minute Bookings: $75 per reservation
- This fee applies to trip inquiries received within 7 days of travel that require extra attention due to the timing of the request. You can expedite your last-minute booking by using our Ready to Book pro-tips and submitting a Travel Request Form.
- This fee does not apply if you self-book your reservation through our Virtuoso Booking Tool!
- Group Bookings (4+ rooms): $50 per room
Hotel Plus Professional Fees
Our Hotel Plus service is for travelers looking for additional consultation or white-glove concierge assistance.
- Consultation: Starting at $250 per destination
- Concierge Assistance: Starting at $250 per room
- Touring Support: Starting at $500
- Optional Custom Itinerary Design: $300
Consultation and Concierge fees vary based on the scope and complexity of the destination or request.
Additional Fees May Apply:
- Last-Minute Bookings (within 21 days): $75 per reservation
- Group Bookings (4+ rooms): $50 per room
Tailored Luxury Custom Itinerary & Trip Management Fees
Our Tailored Luxury service is designed for trips that require a fully curated itinerary.
This service begins with a complimentary consultation call to understand your trip vision. If the request is a good fit, we charge an initiation fee that covers one destination and one itinerary proposal, with up to three rounds of editing.
- Initiation Fee: $400
- NET-Based Pricing: Whenever possible, we request NET prices (non-commissionable, with no mark-ups) from our partners and pass these directly to clients for full pricing transparency. Our professional fee is charged separately at 20%.
Additional Fees May Apply:
- Multi-Destination: $100 per additional destination – Applies if you need to compare multiple destinations.
- Last-Minute Bookings: $200 – Applies to projects initiated within 90 days of travel
- Cancelations: $100 per person – Applies if you request to cancel or postpone your trip.
- Specialty Trips: Fees will be discussed on a case-by-case basis for specialty trips, including around-the-world itineraries or similar.
Yachts & Cruise Management Fee
Booking your yacht or cruise journey with us unlocks more than expert planning—it opens the door to exclusive benefits through programs like Virtuoso Voyages, including private receptions, dedicated hosts, exclusive shore excursions, and shipboard credits you won’t receive when booking directly.
Consultation & Management Fee: $600
This fee may be reduced if you’ve picked your cruise line, sail dates, and stateroom; for extended or world cruises over 15 days or yacht charters with more complex itineraries and multi-cabin bookings, fees may increase to reflect added management.
All fees charged for services by Ourisman Travel are non-refundable. For all other partners involved in your trip (hotels, guides, cruise lines, etc.) you are responsible to adhere to their individual cancellation policies which we outline in our quotes. We highly suggest protecting your investment with travel insurance to help protect you from the unexpected. Ourisman Travel reserves the right to modify these fees at any time.
